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How satkamtka Handles Your Personal Data

At satkamtka, every piece of information you share with us — from your account registration details to your UPI transaction history — is handled with strict purpose limitation…

Data collected only for stated purposesYour right to access and correct recordsEncrypted account and payment dataClear retention timelinesContact us anytime for data requests
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satkamtka How satkamtka Handles Your Personal Data
DATA REQUEST CHANNELS

Reach Us About Your Privacy

If you want to exercise any right under this policy — access your data, request a correction, or ask us to delete your account records — our privacy team is reachable through…

Privacy Email Send a written data request to our dedicated privacy inbox. Include your registered email and the specific action you need — access, correction or deletion. We acknowledge receipt within 48 hours and aim to resolve within 30 days.
Live Chat Support Our live chat agents are available around the clock and can raise an urgent privacy ticket on your behalf. Use this path if you suspect unauthorised access to your account data or need immediate account suspension while a query is investigated.
In-Account Help Centre Log in to satkamtka, go to Settings and choose the Help Centre tab. The privacy section there lets you download a copy of your stored account data directly, without needing to contact the team separately.
HOW WE PROTECT DATA

Data Handling, Cookies and Account Security

satkamtka applies layered security measures across every part of the data lifecycle — from the moment you submit your phone number during registration through to archival after account closure.

Encryption at Rest and in Transit

All data stored on our servers — including your UPI virtual payment address and Paytm wallet references — is encrypted using AES-256. Data moving between your device and our platform travels over TLS 1.3 so it cannot be intercepted in transit.

Cookie Policy and Consent

We use strictly necessary cookies to keep your session active, analytics cookies to understand lobby usage patterns, and preference cookies to remember your language and device settings. You can withdraw consent for non-essential cookies at any time through the cookie banner or your browser settings.

Account Access Controls

Your satkamtka account is protected by a password you set and, where enabled, a one-time password sent to your registered phone. We never ask for your PIN or full payment credentials via email or chat — any such request should be reported immediately.

Data Retention Timelines

Active account data is retained for the duration of your account plus six years after closure, in line with financial-record obligations under Indian law. Marketing preference data is deleted within 90 days of you withdrawing consent. Anonymised analytics data may be kept longer.

Third-Party Processors

We share only the minimum data necessary with payment processors (UPI rails, Paytm, PhonePe), identity verification partners and cloud infrastructure providers. Each processor is bound by a data-processing agreement that prohibits them from using your data for their own purposes.

Requesting Changes to Your Record

You have the right to access a copy of your data, correct inaccuracies, object to certain processing, and request deletion where no legal hold applies. Submit requests via the in-account Help Centre or our privacy email and we will confirm the outcome in writing.

Frequently Asked Privacy Questions

Below are the questions our account holders ask most often about data privacy on satkamtka. If your question is not covered here, reach out via live chat or our privacy email and we will respond within 48 hours.

We collect your name, email address, mobile number, date of birth and the payment identifiers linked to your UPI, Paytm or PhonePe account. We also log device type, IP address and session timestamps to detect fraudulent access and keep your account secure.

No. We do not sell, rent or trade your personal data. We share data only with payment processors and identity-verification partners who are contractually required to process it solely on our behalf and for no other purpose.

Log in to your account, open Settings and navigate to the Help Centre privacy tab. From there you can request a data export. The file is prepared within seven working days and delivered securely to your registered email address.

Yes. Send a deletion request to our privacy email or raise it via live chat. We will close your account and remove personal data that is not subject to a legal retention obligation. Financial transaction records must be kept for six years under Indian law and cannot be deleted before that period ends.

We use session cookies (required for login), analytics cookies (aggregated lobby usage) and preference cookies (language, device). You can disable non-essential cookies via the cookie banner that appears on your first visit, or through your browser privacy settings at any time.

Contact our live chat team immediately so they can freeze the account while the access is investigated. Change your password and revoke any linked UPI mandates from your bank app. We will audit login logs and report findings to you in writing within five working days.

We acknowledge every written request within 48 hours. Simple corrections or consent withdrawals are resolved within seven working days. Complex requests — such as full data exports or contested deletions — are completed within 30 calendar days, as required under applicable data-protection rules.

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